Return Policy
We offer a 14 day return window starting from the date your order was delivered. Refunds are issued in the form of store credit, excluding original shipping costs and a $9 return handling fee. Refunds are processed within 5-7 business days after we receive your returned items. Items marked as Final Sale (displayed on the product page) cannot be returned or exchanged.
Domestic Returns (U.S.):
To initiate a return, please visit our return portal at eleveneleven.loopreturns.com and follow the steps to receive a prepaid return shipping label. Returns must be shipped only using the provided label, as we do not accept returns sent with a customer-supplied shipping label.
International Returns:
For international returns, customers will be refunded in the form of store credit, excluding original shipping costs. International customers are responsible for shipping the returned product(s) back to our facility. To initiate a return, please send an email to returns@eleveneleven.com including your full name and order number. In regards to a customs/duties refund, please contact your local customs agency.
Return Eligibility:
To be eligible for a return, all items must be brand new, unworn, unwashed, and in the original packaging with all hangtags attached. Items that show any signs of wear, stains, makeup, sweat marks, perfume/cologne, or have been machine/spot washed will not be accepted.
All returns are reviewed on a case-by-case basis and ultimately at Eleven Eleven’s discretion. Suspected fraud, excessive or unreasonable return requests may result in the rejection of future returns or transactions. By purchasing from Eleven Eleven, you agree to the terms of the return policy in effect at the time of the transaction. For any questions, please contact us at support@eleveneleven.com.
FAQ - Returns
What is your return policy?
We offer a 14 day return window starting from the date your order was delivered. Refunds are issued in the form of store credit, excluding original shipping costs and a $9 return handling fee. Refunds are processed within 5-7 business days after we receive your returned items. Items marked as Final Sale (displayed on the product page) cannot be returned or exchanged.
Do you offer exchanges?
We do not offer direct exchanges because we cannot guarantee the inventory availability once we receive your return. Our products are often released in limited edition collections, and once an item sells out, we don’t always restock it. Instead, we provide store credit for eligible returns, allowing you to shop for a different size (if available) or find something else you love.
Why can I not return for a refund to the original payment method?
Our policy is designed to ensure a smooth and efficient process while maintaining the integrity of our brand. Offering store credit helps reduce waste by keeping our pieces in circulation rather than being discarded or liquidated. Many returns in the fashion industry end up in landfills, contributing to unnecessary waste. By encouraging exchanges or future purchases, we help ensure that each item finds the right home while also encouraging more mindful purchases.
We understand that store credit may not be the preferred method for everyone, but we frequently release new styles, and we hope you'll find something you love in the future!
Why are some items marked as Final Sale?
Final sale items are not eligible for return or exchange because of their limited availability, discounted pricing, and/or hygiene considerations. This policy helps us keep our collections intentional, minimize waste, and allows us to offer unique, limited edition releases. We encourage customers to review product details carefully before purchasing, and our team is always happy to assist with any questions!