Return Policy
45 Day Holiday Return Policy
We want you to love our products just as much as we do! For orders placed between November 1st and December 15th, we’re offering an extended 45-day return window (from the date the package was marked as delivered) for eligible merchandise, giving you extra time this holiday season. Final Sale items (marked on the individual product page), including headwear, are not eligible for return or exchange.
Exchanges or returns for store credit are always free. Returns for a refund to the original payment method are subject to a $9 restocking fee deducted from the refund. Refunds are processed within 3 business days once received.
To initiate a return, please visit eleveneleven.loopreturns.com.
Returns/Exchanges are only accepted if authorized by Eleven Eleven using a provided prepaid shipping label. We will not accept and are not responsible for returns shipped by a customer-supplied shipping label.
Return Policy Terms & Conditions
- Products must be returned in the same condition that they were received. Returns or exchanges without the original packaging and hangtags, or if they are damaged, worn, have visible stains, makeup/sweat marks, perfume/cologne, or have been machine/spot washed, will not be accepted.
- All returns are handled on a case-by-case basis and ultimately at the discretion of Eleven Eleven, including determining whether an item is unworn and unwashed, with the intent of providing the best customer experience.
- Potential fraud or abuse of this policy, including excessive and/or unreasonable returns, may result in the rejection of future transactions or returns.
- Returns beyond the stated return window will not be accepted.
- Return shipping labels can only be provided to domestic (US) addresses. For international customers, please contact support@eleveneleven.com for assistance.
Damaged/Defective Items
If your product arrived damaged, please contact our customer experience team at support@eleveneleven.com within 3 days of delivery. Be sure to save all product packaging and the original shipping box, as photographic evidence will be required to process a claim.
Shipping Policy
Most orders are shipped from our warehouse within 2 business days from when the order was placed. During periods of high demand (such as holidays, or new product releases) order processing may take up to 4 business days. Once your order ships you will receive a shipping confirmation email with tracking information. Eleven Eleven is not responsible for orders that are mis-delivered or returned to sender (RTS) due to an incomplete/incorrect address provided by the customer at checkout.
Transit time can vary based on the destination and shipping speed selected at checkout. Domestic orders with Standard Ground shipping typically arrive within 3-7 business days after your order is shipped. Orders with Expedited Shipping arrive within 2 days after your order is shipped. Eleven Eleven is not responsible for carrier shipping delays. Delivery times are estimated but not guaranteed.
Lost/Damaged Orders
We offer optional Shipping Protection at checkout for a fee (small percentage of the order value). Shipping Protection offers you peace of mind that in the event your order is lost or damaged while in transit, your order will be replaced at no additional charge. Customers may opt-out of shipping protection prior to placing their order, but once an order has been placed with Shipping Protection added, it can not be refunded. Shipping Protection does not cover orders that were lost or stolen after delivery confirmation.
Lost/damaged orders (with shipping protection added) must provide notice to support@eleveneleven.com within 5 business days of delivery confirmation for coverage to apply. Eleven Eleven reserves the right to deny claims that are believed to be fraudulent (at the discretion of Eleven Eleven).
Damaged orders are required to provide photographic evidence of both the damaged garment and packaging. Lost/Damaged orders with an order value above $100 USD will require a signed affidavit for a claim to be processed. Resolutions for approved claims are provided in the form of a product replacement, or store credit if the item is no longer available. No refunds will be granted. Replacement products are ineligible for return. Claims for orders that opt-out of Shipping Protection, will not be accepted and we recommend customers contact the shipping carrier directly to assist with a claim.