Mystery Box FAQ

Every Mystery Box is uniquely curated and hand-picked by our team, so no two boxes are designed to be exactly alike.

That’s part of the fun!

The contents are a surprise, but the value falls within the ranges above.

Anything goes!

Your Mystery Box may include pieces from past Eleven Eleven collections, limited-edition styles, best sellers, hidden gems, and other favorites from the Eleven Eleven archive.

The exact assortment is a surprise and cannot be requested or customized.

The more, the merrier!

Because each Mystery Box is individually curated, purchasing multiple boxes gives you the chance to discover even more Eleven Eleven pieces at an incredible value.

While we do our best to create unique assortments, we cannot guarantee that multiple Mystery Boxes within the same order will not contain duplicate items.

Mystery Box contents cannot be changed, customized, or adjusted after your order has been placed.

The size selected when purchasing your Mystery Box will apply to all apparel included in your box, including both tops and bottoms.

Unfortunately, we are unable to accommodate separate sizing requests or customize sizing within a Mystery Box.

Because of the deeply discounted nature of Mystery Boxes, all Mystery Box items are final sale and are not eligible for returns, exchanges, or size exchanges.

We recommend selecting the size that works best for you across the majority of Eleven Eleven styles.

No. All Mystery Boxes and all products included inside them are final sale.

Mystery Box items cannot be returned, exchanged, or redeemed for store credit.

$100 Mystery Box: $9.95 flat-rate shipping per box

$200 Mystery Box: Free shipping

$300 Mystery Box: Free shipping

For orders containing multiple $100 Mystery Boxes, the $9.95 shipping fee applies to each box.

Mystery Box orders cannot be canceled or modified once they have been placed.

Our team begins processing and packing Mystery Box orders quickly after they are received, so please double-check your size, shipping information, and order details before completing checkout.